Just installed a new tub faucet in an older home that belongs to my brother, it is the 2 handle style of faucet, when the water is turned on we have water coming out of the tub spout as well as the shower head! When the diverter valve is pulled up on the tub spout the water only comes out of the shower head, which is correct. I called the toll free # on the instructions and they told me that I need at least 6 inches from control valves to tub spout. The problem with that being that I am working with existing holes in tile around tub. I even tried this from the access panel behind the tub and put a 12 inch drop to tub spout and it still would have water coming from both the tub spout and the shower head. I called them back and the second time they told me that this had to be only copper pipe from the valve assembly to the tub spout. Not really sure that they know what they are talking about. Any help and solution to this problem would be greatly appreciated.
Did you replace the mixing valve behind the wall.?
Try to follow the below steps:
Place plumber's tape or joint compound on the threads of the faucet stems.
If the faucet includes a rubber gasket, install it on the base of the faucet
before inserting the faucet stems in the appropriate holes in the sink. If your faucets doesn't include a gasket, run a line of caulk under the faucet before
installing it so it squeezes out a bit as you put the faucet in place. Use a
wet rag to wipe up excess caulk.
Secure the nuts under the faucet that hold it to the sink, making sure the
plate and faucet stem is properly aligned. Tighten the nuts by hand first
before giving them another quarter-turn with a wrench.
Connect the water supply lines to the faucet stems. Apply plumber's tape to
the shutoff valve threads. Tighten the coupling nuts to the faucet supply
stems, taking care not to over tighten.
Although most hardware stores can supply you with a wide range of faucet replacements, you'll need to purchase a faucet with the same type of mounting to avoid having to replace the pipes in the wall.
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